Terms of Service
Last updated: 15 November 2026
1. Our services
SBAA provides white-label ordering and delivery software for restaurants and local businesses, and operates Delivery Partner, a WhatsApp-based local delivery service.
2. Restaurants and businesses
Commercial terms for each restaurant or business are set in its own agreement with us. If this page and that agreement differ, the agreement applies.
3. Customers
An order is between the customer and the restaurant or business. Prices, food or goods, delivery time and refunds are that business's responsibility, except where Delivery Partner's own rules say otherwise.
4. Riders
Riders are engaged by the restaurant or by Delivery Partner. Rider location is shared only during an active delivery.
5. Acceptable use
Do not place fake orders, access another business's data, attack or overload the service, scrape the maps or reverse engineer the software.
6. Availability
We do not guarantee that the service will always be available. Maintenance is usually done at night.
7. Maps
Maps use OpenStreetMap contributors' data under the ODbL licence. Addresses and routes may not always be exact.
8. Liability
We are not liable for indirect losses. For restaurants, any limit is set in the agreement with them.
9. Changes
We may update these terms. The new version will be posted on this page.
10. Law
The laws of Pakistan apply, and the courts of Lahore have jurisdiction.